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Welcome to the NBC Help Center
  1. NBC Help Center
  2. Troubleshooting

Troubleshooting

General Troubleshooting

  • Basic Troubleshooting
  • NBC App Loading and Video Playback Issues
  • Troubleshooting NBC Activation on Your Device
  • Audio and Volume Issues on the NBC App
  • Troubleshooting Closed Captioning and Subtitles
  • Taking a Screenshot or Making a Screen Recording

Connected TV Device and Desktop Browser Troubleshooting

  • Troubleshooting Linking with Your TV Providers on Apple TV
  • Clearing Your Browser Data or Cache
  • Troubleshooting the NBC App on Amazon Fire TV Devices
  • Our Basic Troubleshooting for Roku

Mobile Device Troubleshooting

  • Troubleshooting Linking with Your TV Providers on Apple Devices (iPhone, iPad, Apple TV)
  • Our Basic Troubleshooting for Android
  • Troubleshooting Location and Location Services on the NBC App and the Live Stream on iOS and Android Mobile Devices
  • Airplay Issue Suggestions
  • Chromecast Issue Suggestions

NBC QUICK LINKS

  • NBC App
  • Casting
  • Parental Guidelines and TV Ratings
  • Tickets and NBC Studio Tour

RESOURCES

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  • Viewer Panel

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