Troubleshooting

General Troubleshooting

• Basic Troubleshooting
• NBC App loading and video playback issues
• Troubleshooting NBC Activation on your device
• Audio and volume issues on the NBC App
• Troubleshooting closed captioning and subtitles
• Taking a Screenshot or Making a Screen Recording

Connected TV Device and Desktop Browser Troubleshooting

• Troubleshooting Linking with your TV Providers on Apple TV
• Clearing Your Browser "Data" or "Cache"
• Troubleshooting the NBC App on Amazon Fire TV Devices
• Our Basic Troubleshooting for Roku

Mobile Device Troubleshooting

• Troubleshooting Linking with your TV Providers on Apple Devices (iPhone, iPad, Apple TV)
• Our Basic Troubleshooting for Android
• Troubleshooting Location and Location Services on the NBC App and the Live Stream on iOS and Android Mobile Devices
• Airplay Issue Suggestions
• Chromecast Issue Suggestions