If you don't have a subscription, read this to watch NBC shows, but you'll need one for Bravo, E!, Oxygen, SYFY, Telemundo and USA shows.
If you have a cable/dish/TV subscription that includes streaming the content you are trying to view online (check with provider; internet-only plans won't work, and we can't stream where affiliates are in dispute with carriers), then unlinking your provider and relinking it will solve many current errors.
*If the trouble occurs while activating Roku within a mobile or computer browser at NBC.com/activate, clear the browser data or cache.
Click links for instructions:
- Unlink/Relink your provider within My Profile (this should fix most stuff now).
- If things still aren't working, check internet signal/strength.
- If that's good, remove/add the channel.
- If things still aren't working, update software.
- If this and all else fails, restart the Roku.
Roku video zoomed in or out
From time to time we hear from Roku users that their picture is "zoomed in." We're not yet sure what causes the issue, but our research indicates that when this happens, unplugging the Roku, unplugging the HDMI cable and plugging it back in, finding another input on the television for the HDMI cable and/or editing the picture settings on the television or Roku device have helped many users.
Instructions
Try to log out and re-authenticate through TV provider
- From Home in the app, select
- More then
- My Profile then
- Unlink
If you aren't signed in within the app you are trying to use, sign out of your provider in another app in which you are signed in (NBC, Bravo, E!, Oxygen, SYFY, Telemundo, USA) to sign out of your provider for all apps.
- Sign in to the primary address on your provider account in the settings our app and
- try again.
When activating, please use nbc.com/activate only on computers or mobile devices. For trouble with that page, clear browser data or cache.
Check internet/signal strength
Remove/Add the channel
- Home then
- Select the channel then
- "*," then select
- Remove channel and
- Confirm, then
- Add it back
When activating, please use nbc.com/activate or nbc.com/nbcuniversalfamily/activate only.
- Try again
Update software
- Home then
- Settings then
- System then
- System update then
- Check Now
Restart player to clear data/cache
- Settings then
- System then
- System restart OR
- Settings then
- System then
- Power then
- System restart OR
- Unplug then
- Plug back in