This article refers to the NBC App and other brands’ apps within the NBCUniversal family, including Bravo, CNBC, E!, MSNBC, Oxygen, SYFY, Telemundo, Universal Kids, Universo and USA.
If video errors occur or you experience trouble trying to switch linked providers on Apple TV, please follow the instructions below to relink, troubleshoot and see if the issue could be the location or network. Issues are resolved for over 90% of people who follow the instructions below correctly.
Relink
- In the Apple TV Settings app,
- Select Users and Accounts, then
- Select TV Provider, then
- Scroll down and select Sign Out, then
- Select Sign Out again
☝️ Don't just toggle off our apps.
☝️ Don't sign back in to your provider at this time.
- Confirm you have logged out of every one of our apps by opening each app* on the device. Otherwise the apps may sign each other back in incorrectly.
*NBC, Bravo, E!, MSNBC on iOS, Oxygen, SYFY, Telemundo, Universo and USA. - Go to our app > MORE > My Profile > Link
- Select Don't Allow if prompted.
- Sign in with the primary provider account email address.
- Enjoy.
If you're still having issues, try...
Troubleshooting
| Apple TV |
If you're still having issues, read...
Location
Click here to read up on why this may be due to your location. If it's not your location, read...
Network
Click here to read up on why this may be due to your network and Home Based Authentication.