If you are having difficulty watching your local live stream, it may be due to your location or the location you have enabled on your device. Below are various ways to resolve location issues:
Live Stream Unavailable in Your Area Error Messaging or Not working?
If you get an error message saying the Live Stream is not available in your area, then you should check with your TV provider if:
- if there is an affiliate in that area at all; or
- if there are any retrans disputes occurring between the local affiliate and your provider
NOTE: Sometimes you may be in a location that does not support the live stream, but your home location (i.e. where you are subscribed to your TV provider from) does and vice versa.
Apple Location services
Please check your Location Service settings for the NBC App within the iOS Settings. Can you confirm you have allowed the NBC App access to Location services?
Android Location services
Please check your Location Service settings for the NBC App within Settings. Can you confirm you have allowed the NBC App access to Location services?