Troubleshooting

General Troubleshooting

• Basic Troubleshooting
• NBC App Loading and Video Playback Issues
• Troubleshooting NBC Activation on Your Device
• Audio and Volume Issues on the NBC App
• Troubleshooting Closed Captioning and Subtitles
• Taking a Screenshot or Making a Screen Recording

Connected TV Device and Desktop Browser Troubleshooting

• Troubleshooting Linking with Your TV Providers on Apple TV
• Clearing Your Browser Data or Cache
• Troubleshooting the NBC App on Amazon Fire TV Devices
• Our Basic Troubleshooting for Roku

Mobile Device Troubleshooting

• Troubleshooting Linking with Your TV Providers on Apple Devices (iPhone, iPad, Apple TV)
• Our Basic Troubleshooting for Android
• Troubleshooting Location and Location Services on the NBC App and the Live Stream on iOS and Android Mobile Devices
• Airplay Issue Suggestions
• Chromecast Issue Suggestions