America’s Got Talent returns May 26th at 8/7c on NBC, so be sure to check out America’s Got Talent on NBC.com and the America’s Got Talent Official App!
We strongly recommend that you review your sign-in method on NBC.com, so please attempt to sign in as soon as you can.
The America's Got Talent Official App is the best way to PLAY ALONG, VOTE and SAVE while watching the show. Tell America which acts you love, mix and match judge phrases for your buzzers, cast your vote during the live shows and save your favorite acts on results nights.
While this article is generally helpful, more detailed information on America's Got Talent can be found here and here.
The app provides different ways to play along during different parts of the season:
- SOUND OFF on your buzzer whenever you want - even when the show's not on
- VOTE for your favorite acts during the live voting episodes with your NBCUniversal Profile
- SAVE acts on results nights
- WATCH video clips of your favorite performances
- SHARE your favorite acts on Facebook and Twitter with AGT's social feed
- TWEET Simon, Sofia, Heidi, Howie and Terry straight from the app
- LEARN MORE about the acts with new profiles pages, featuring bios, video clips and more
Here's a tip: You can subscribe to push notifications on the AGT App to get a message as soon as the vote window opens during the broadcast! In addition to offering the opportunity to vote, the app allows you to tweet at the judges, terry and acts, watch clips and more!
How to Vote and Save on the America's Got Talent "AGT" App
We've made it easy to vote on the America's Got Talent Official App or NBC.com. You’ll need to set up an NBCUniversal Profile, and when the Live Shows begin, choose your favorite act and cast your vote!
You can also vote on nbc.com/AGTVote (coming in July!) or go to nbc.com/AGTMethods (coming in July!) for a list of vote methods available.
Note: The America's Got Talent App is just one of the voting methods available to support acts on the show. For more details on voting and the Dunkin' Save, visit the show’s voting rules page.
Still have questions? See additional troubleshooting steps below.
General Questions
Question: Why is there no voting or Play Along during the Auditions?
Answer: Play Along begins with the Judge Cuts on July 28, and voting begins with the Live Shows. In the meantime, you can watch the latest highlights, sound off with your buzzer, tweet Simon, Sofia, Heidi, Howie and Terry, and more with The America's Got Talent App.
Question: Why am I unable to install or update the America's Got Talent Official App?
Answer: Your device operating system or app may be outdated. The America's Got Talent Official App supports iOS version 11+ and Android version 6.0+. If your device is running an older operating system, you will be unable to successfully install the app. Please update your device to the latest iOS or Android operating system version and then try to install the app again.
Question: Why are the app’s play along screens not timed properly with the show?
Answer: If the app’s play along screens do not appear to be properly timed with the show, it could be related to the specific show feed that you are viewing. The app is timed to the NBC television broadcast feed. As a result, If you are watching via a live digital feed (e.g. NBC App, NBC.com or Hulu live feed), the timing will be off by a minute or more due to the time delays associated with those feeds.
Voting Questions
Question: I am having NBCUniversal Profile sign in or sign up issues, what should I do?
Answer: Please try the troubleshooting steps below:
- If you encounter a message saying your "Profile Already Exists" when you try to sign-up: Note that your NBCUniversal Profile uses the email address, Facebook profile, Google account, or Apple ID you entered when signing up as its unique identifier. If you signed up using your email address, you can only sign in using that email address. However, if you signed up via Facebook or Google or Apple, you'll have to use your Facebook profile, Google account, or Apple ID to sign in; and you cannot sign in with your email.
- If you encounter a message saying you entered an "Invalid Email or Password" when you try to sign in: First, you may have signed up through your Facebook profile, Google account, or Apple ID and may need to sign in that way instead. However, if you did not sign up via Facebook or Google or Apple, try resetting your password to your email login.
- If you want to reset your password, try resetting it here: nbc.com/request-password.*
* If you do not receive an email from the password reset, you may have used a different email, or you may not have an NBCUniversal Profile account. To create one, use the sign up screen.
Question: Why does it say “You are not eligible to vote?”
Answer: America's Got Talent vote and save are available in the United States and Puerto Rico only. For official rules, please go to nbc.com/AGTRules (coming in July!).
Question: How do I "lock in" my votes?
Answer: When the voting window is open, click on the act(s) you want to vote for, move the slider or tap/click on +/- buttons to the desired number (up to 10) then select "submit votes". You can change your votes anytime until the vote closes. At the end of the night’s voting window, your votes will be cast for the acts you selected.
Question: How do I vote for the Dunkin' Save?
Answer: The Dunkin' Save opens for all timezones during the ET/CT broadcast of America's Got Talent at 8 p.m. ET. You can save your favorite act via The America's Got Talent App or at https://nbc.com/DunkinSave (coming in July!) during the save window of the ET/CT broadcast only! Follow @AGT on Twitter for the latest information on when the save is open. Or you can download The AGT App at http://nbc.com/AGTApp and subscribe to push notifications. You will be sent a notification as soon as save window opens.
For more vote and save questions, visit the vote FAQ page (coming in July!).