Voting and Playing Along with The Voice Official App
Downloading The Voice Official App is the best way to interact with your favorite Emmy Award-winning music competition show. The app allows you to play along, vote and save artists as you watch live. To get started, just search for the The Voice Official App in the app store for your iOS or Android device.
The app provides different ways to play along during different parts of the season.
Blind Auditions: Put yourself in the coach’s chair, hit your button for your favorite artists and build your fantasy team.
Battles & Knockouts: Pick your winners for each artist-vs.-artist face-off.
Live Shows: Vote for and save your favorite artists.
Here's a tip: You can subscribe to push notifications on The Voice App to get a message as soon as the vote window opens during the live broadcast! In addition to offering the opportunity to vote, the app allows you to tweet at the coaches and artists, stream music from the show and suggest songs you’d like to hear.
How to Vote and Save on The Voice App
We've made it easy to vote and save on the The Voice Official App or NBC.com. You’ll need to set up an NBCUniversal Profile, and when the Live Shows begin, choose your favorite artist and cast your vote!
Note: The Voice App is just one of the voting methods available to support artists on the show. For more details on voting and the Instant Save, visit the show’s voting rules page.
Still have questions? See additional troubleshooting steps below.
Question: Why am I unable to install or update the app?
Answer: Your device operating system or app, may be outdated. The Voice Official App supports iOS version 11 and Android version 6.0+. If your device is running an older operating system, you will be unable to successfully install the app. Please update your device to the latest iOS or Android operating system version and then try to install the app again.
Question: Why are the app's play along screens not timed properly with the show?
Answer: If the app’s play along screens do not appear to be properly timed with the show, it could be related to the specific show feed that you are viewing. The app is timed to the NBC television broadcast feed. As a result, If you are watching via a live digital feed (e.g. NBC App, NBC.com or Hulu live feed), the timing will be off by a minute or more due to the time delays associated with those feeds.
Build Your Team Questions
You can find answers to most Build Your Team-related questions by visiting the How to Play screen within the app. The How To Play screen is accessible via a link from the Your Team screen. In addition to an overview of the game play rules, you’ll find a comprehensive FAQs section and a tutorial video with additional information about the game. For additional information, see below.
Question: Help! I've lost all my team members on The Voice App. Where did they all go?
Answer: Once you have built a team and connected with Facebook, Google, or registered with email, your team will always belong to you, even if you log out. Just reconnect or log back in to access your team again, with the same exact Facebook, Google, or email account you originally created the team with. Go to My Team => Leaderboard => and log in again via Facebook, Google or via whichever email address you used to sign up.
Question: How do I know if I'm on the leaderboard or not?
Answer: In order to receive points notifications, you must be signed into your NBCUniversal profile. Please check to make sure that you are. If you are able to access the leaderboard, you are successfully signed into your NBCUniversal profile. If you are unable to access the leaderboard, simply sign into your existing NBCUniversal profile. You won’t lose any points for not being logged in. You just won’t be able to view your points or receive points notifications until you do. Once you are logged in, visit the Your Point History screen to view all of the points that you have earned. The Your Point History screen is accessible by tapping on the View Your Point History link on the Build Your Team or Leaderboard screens.
Question: Why has my score not changed even though I already built a team?
Answer: Please note that points are only added to your total score the morning after each original episode. For example, if you tweet on Friday, your bonus points for tweeting will be tallied after Monday night’s show, along with the points earned by your artists that night and will only at that time be reflected in the Leaderboard.
Question: Why am I not seeing my Facebook friends on the Friends Leaderboard?
Answer: To appear on the Facebook Friends Leaderboard, you and your friends MUST sign up for an NBCUniversal profile using Facebook on The Voice Official App and then add artists to your teams before points are tallied the morning after each new episode.
Question: How do I remove an artist or reorder my team?
Answer: To remove an artist from your team, go to the Your Team screen and tap the Edit Your Team link and then tap the X next to the artist you wish to remove. Tap Remove Artist beneath his or her photo to confirm the removal and then tap an open roster position and pick a new artist from the list of active artists.
Please note that removing an artist from your team will reset his/her "days on your team" counter so be sure that you wish to remove the artist before you do.
To reposition artists on your team without removing them (and losing days), just tap and hold on the artist you wish to move or tap on the edit your team link and drag them to the desired spot. When finished, hit “Done Editing” on the right.
Please also note that repositioning an artist to the "Up For Removal" section of your team roster will not remove that artist from your team until the next scheduled team size reduction. Artists in the "Up For Removal" section will continue earning points for your team (assuming those artists don’t get eliminated) until they are automatically removed from your team during the next scheduled team size reduction.
Question: Why can't I edit my team?
Answer: Please note that your ability to edit your team changes during the season. Check the "How to Play" section in the Voice App for more details.
Question: Why does it say “You are not eligible to vote?”
Answer: The Voice vote and save are available in the United States and Puerto Rico only. For official rules, please check back at the site closer to vote time.
To vote and save on The Voice, you’ll need to set up an NBCUniversal Profile.
The Voice App is just one of the voting methods available to support artists on the show. Check back at the site to see more information closer to voting time!
Question: I am having NBCUniversal Profile sign in or sign up issues, what should I do?
Answer: Please try the troubleshooting steps below:
- If you encounter a message saying your "Profile Already Exists" when you try to sign-up: Note that your NBCUniversal Profile uses the email address or Facebook or Google Profile you entered when signing up as its unique identifier. If you signed up using your email address, you can only sign in using that email address. However, if you signed up via Facebook or Google, you'll have to use your Facebook or Google profile to sign in and cannot sign in with your email.
- If you encounter a message saying you entered an "Invalid Email or Password" when you try to sign in: First, you may have signed up through your Facebook or Google account and may need to sign in that way instead. However, if you did not sign up via Facebook or Google, try resetting your password to your email login.
- If you want to reset your password, try resetting it here: NBC.com/request-password.*
Question: Why does it say “You are not eligible to vote?”
Answer: The Voice vote and save are available in the United States and Puerto Rico only. For official rules, please go to nbc.com/VoiceVoteRules.
Question: How do I "lock in" my votes?
Answer: When the voting window is open, click on the artist(s) you want to vote for, move the slider or tap/click on +/- buttons to the desired number (up to 10) then select "submit votes". You can change your votes anytime until the vote closes. At the end of the night’s voting window, your votes will be cast for the artists you selected.
Question: How do I vote for the Instant Save?
Answer: The Instant Save opens for all timezones during the ET/CT broadcast of The Voice at 8 p.m. ET. You can save your favorite artist via The Voice Official App or at https://nbc.com/VoiceSave during the save window of the ET/CT broadcast only! Follow @NBCTheVoice on Twitter for the latest information on when the save is open. Or you can download The Voice App at http://nbc.com/VoiceApp and subscribe to push notifications. You will be sent a notification as soon as save window opens.
For more vote and save questions, visit the vote faq page.
If you can’t find what you’re looking for, we may still be able to help. Reach out to us at firstname.lastname@example.org. We’d be happy to help however we can.