The free NBC app offers ad-supported streaming video and a live stream that includes the same commercial breaks as your local station's broadcast.
If you encounter an error or technical issue in a specific ad, please contact us and provide whatever information you can about the experience. Sharing the following details with us would be especially helpful:
- What was the nature of the issue (loud audio, glitchy video)?
- Which specific episode or clip were you watching (including season and episode number if applicable)?
- During which commercial break did the issue arise?
- What was the content of the ad (including the name of the advertiser if possible)?
- Which device were you using to watch?
- Were you logged in an NBCUniversal profile or TV provider account when the error occurred?
If you can’t find what you're looking for, we may still be able to help. Simply submit a request. We’d be happy to help however we can.