This article refers to the NBC app and other brands’ apps within the NBCUniversal family, including Bravo, CNBC, E!, MSNBC, Oxygen, SyFy, Telemundo, Universal Kids, Universo, and USA.
If you are unable to sign up or sign into your NBC Universal profile, please try one of the following suggested solutions:
- It says my email has "already been registered" when I try to sign-up - Your NBCU Profile uses the email address, Facebook Profile, or Google Account, that you entered when signing up as its unique identifier. As such, whichever method you used to sign up, you'll have to use that method to sign in (at this time). For example, if you signed up via Facebook, you'll always have to sign in via Facebook and cannot sign in with your email or Google account.
- It says I entered an "unknown email address or incorrect password" when I try to sign in - First, you may have signed up thorough your Facebook account and may need to sign in that way instead. However, if you did not sign up via Facebook, try resetting your password to your email login.*
- I want to reset my password - If you want to reset your password, try resetting it here: nbc.com/request-password.* If you don't receive an email, please check your spam folder, and consider whether your account is registered with another email.
*If you do not get an email from the password reset, you may have used a different email or you may not have an NBCU Profile account. To create one, use the sign up screen. If you are having trouble even then and you have a lesser known domain name in your email address (firstname.lastname@example.org), then try setting up an email address with a more well-known domain, like Gmail.
If you can't find what you’re looking for, we may still be able to help. Reach out to us at email@example.com. We’d be happy to help however we can.