Downloading The Voice Official App is the best way to interact with your favorite Emmy Award-winning music competition show. The app allows you to play along, vote and save artists as you watch live. To get started, just search for the The Voice Official App in the app store for your iOS or Android device.
The app provides different ways to play along during different parts of the season.
Blind Auditions: Put yourself in the coach’s chair, hit your button for your favorite artists and build your fantasy team.
Battles: Pick your winners for each artist-vs.-artist face-off.
Live Shows: Vote for and save your favorite artists.
Here's a tip: You can subscribe to push notifications on The Voice App to get a message as soon as the vote window opens during the live broadcast! In addition to offering the opportunity to vote, the app allows you to tweet at the coaches and artists, stream music from the show and suggest songs you’d like to hear.
How To Vote on The Voice
To vote using The Voice Official App, you’ll need to set up an NBC Profile.
Note: The Voice App is just one of the voting methods available to support artists on the show. For more details on voting and the Instant Save, visit the show’s voting rules page.
Still have questions? See additional troubleshooting steps below.
Question: Why am I unable to install or update the app?
Your device operating system or app, may be outdated. The Voice Official App supports iOS version 10.3+ and Android version 6.0+. If your device is running an older operating system, you will be unable to successfully install the app. Please update your device to the latest iOS or Android operating system version and then try to install the app again.
You can also vote on nbc.com/VoiceVote or go to nbc.com/VoiceMethods for a list of vote methods available.
Question: I am having NBC Profile sign in or sign up issues, what should I do?
Answer: Please try the troubleshooting steps below:
If you encounter a message saying your email address has "already been registered" when you try to sign-up: Note that your NBC Profile uses the email address or Facebook or Google Profile you entered when signing up as its unique identifier. If you signed up using your email address, you can only sign in using that email address. However, if you signed up via Facebook or Google, you'll have to use your Facebook or Google profile to sign in and cannot sign in with your email.
If you encounter a message saying you entered an "unknown email address or incorrect password" when you try to sign in: First, you may have signed up through your Facebook or Google account and may need to sign in that way instead. However, if you did not sign up via Facebook or Google, try resetting your password to your email login.
If you want to reset your password, try resetting it here: nbc.com/request-password.*
* If you do not receive an email from the password reset, you may have used a different email, or you may not have an NBC Profile account. To create one, use the sign up screen.
Question: Why does it say “You are not eligible to vote?”
Answer: The Voice vote and save are available in the United States and Puerto Rico only. For official rules, please go to nbc.com/VoiceVoteRules.
Question: How do I "lock in" my votes?
Answer: When the voting window is open, click on the artist(s) you want to vote for, move the slider to the desired number (up to 10) then select "submit votes". You can change your votes anytime until the vote closes. At the end of the night’s voting window, your votes will be cast for the artists you selected.
How To Build a Team on The Voice
You can find answers to most Build Your Team-related questions by visiting the How to Play screen within the app. The How To Play screen is accessible via a link from the Your Team screen. In addition to an overview of the game play rules, you’ll find a comprehensive FAQs section and a tutorial video with additional information about the game. For additional information, see below.
Question: Help! I've lost all my team members on The Voice App. Where did they all go?
Answer: Once you have built a team and connected with Facebook, Google, or registered with email, your team will always belong to you, even if you log out. Just reconnect or log back in to access your team again, with the same exact Facebook, Google, or email account you originally created the team with. Go to my team => leaderboard => and log in again via Facebook or Google or login via your whichever email address you used to sign up.
Question: How do I know if I'm on the leaderboard or not?
Answer: In order to receive points notifications, you must be signed into your NBC profile. Please check to make sure that you are. If you are able to access the leaderboard, you are successfully signed into your NBC profile. If you are unable to access the leaderboard, simply sign into your existing NBC profile. You won’t lose any points for not being logged in. You just won’t be able to view your points or receive points notifications until you do.
Question: Why has my score not changed even though I already built a team?
Answer: Please note that points are only added to your total score the morning after each original episode. For example, if you tweet on Friday, your bonus points for tweeting will be tallied after Monday night’s show, along with the points earned by your artists that night and will only at that time be reflected in the leaderboard.
Question: Why am I not seeing my Facebook friends on the friends leaderboard?
Answer: To appear on the Facebook Friends Leaderboard, you and your friends MUST sign up for an NBC profile using Facebook on The Voice Official App and then add artists to your teams before points are tallied the morning after each new episode.
Question: How do I remove an artist or reorder my team?
Answer: To remove an artist from your team, go to the Your Team screen and tap the Edit your team link and then tap the X next to the artist you wish to remove. Tap Remove Artist beneath his or her photo to confirm the removal and then tap an open roster position and pick a new artist from the list of active artists.
Please note that removing an artist from your team will reset his/her "days on your team" counter so be sure that you wish to remove the artist before you do.
To reposition artists on your team without removing them (and losing days), just tap and hold on the artist you wish to move or tap on the edit your team link and drag them to the desired spot. When finished, hit “Done editing” on the right.
Please also note that repositioning an artist to the "Up For Removal" section of your team roster will not remove that artist from your team until the next scheduled team size reduction. Artists in the "Up For Removal" section will continue earning points for your team (assuming those artists don’t get eliminated) until they are automatically removed from your team during the next scheduled team size reduction.
Question: Why can't I edit my team?
Answer: Team sizes reduce to 3 spots and are locked at 3pm ET/12pm PT on Monday, May 6th.
If you can’t find what you’re looking for, we may still be able to help. Reach out to us at email@example.com. We’d be happy to help however we can.